Refund policy

Last updated: October 25, 2026

We want you to love your order from Homely Handy (https://8xtnmu-yt.myshopify.com/). If something isn’t right, here’s how returns and refunds work. This policy does not limit any rights you may have under applicable law.

30-day returns
You can return most items within 30 days of delivery for any reason. If your order arrives in multiple packages, the 30 days start when you receive the last one.

How to start a return

  1. Email us at eduardosanchez.eeos@gmail.com within 30 days of delivery. Include your order number and the item(s) you’d like to return.
  2. We’ll reply with return instructions and the return address. We work with several suppliers, and some return addresses may be outside the United States, so please don’t send anything back without contacting us first. Packages sent to the wrong address can’t be refunded.
  3. Ship the item within 14 days of receiving our instructions and send us the tracking number.

Return shipping costs
If you’re returning an item because you changed your mind, you’re responsible for return shipping costs. We recommend a trackable service, since we can’t refund packages that get lost on the way back to us. If the item arrived damaged, defective, or wrong, we cover everything (see below).

Condition of returned items
Items must be returned in the same condition you received them: unused or only lightly tested, with all parts and accessories, and in the original packaging when possible. If an item shows signs of use beyond normal testing, or is missing parts, we may deduct a partial amount from your refund or decline the return.

Items we can’t accept

  • Items marked as final sale.
  • Personalized or custom-made items.
  • Items that have been used with food, if they can’t be returned in a sanitary condition.
  • Items returned more than 30 days after delivery.

Damaged, defective, or wrong items
Please check your order when it arrives. If an item arrives damaged, stops working because of a defect, or isn’t what you ordered, email us at eduardosanchez.eeos@gmail.com within 30 days of delivery with your order number and photos or a short video of the issue. We’ll send you a free replacement or a full refund, whichever you prefer, at no cost to you. In most cases, you won’t need to send the item back.

Exchanges
The fastest way to get a different color or model is to return the item you have and place a new order for the one you want.

Refunds
Once we receive and inspect your return, we’ll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take a few more days to post it. Original shipping charges are non-refundable unless the return is due to our error (damaged, defective, or wrong item).

Late or missing refunds
If you haven’t received your refund after 10 business days, check with your bank or card issuer first. If you still don’t see it, email us at eduardosanchez.eeos@gmail.com and we’ll help.

Questions
Contact us anytime at eduardosanchez.eeos@gmail.com and we’ll get back to you within 1–2 business days.