Shipping policy

Last updated: October 25, 2026

This policy explains how we ship orders from Homely Handy (https://8xtnmu-yt.myshopify.com/).

Where we ship
We ship to all 50 U.S. states and Washington, D.C. At this time, we do not ship to U.S. territories (such as Puerto Rico or Guam), APO/FPO/DPO military addresses, or outside the United States.

Free shipping
Shipping is free on all orders.

Processing and delivery times

• Processing: orders are prepared and handed to the carrier within 1–3 business days.
• Delivery: most orders arrive within 7–15 business days after processing (Monday–Friday, excluding holidays).

During busy periods like Black Friday and the holiday season, delivery may take a few extra days. If so, we’ll post a notice in our Store. Delivery estimates are not guaranteed.

Where we ship from
We work with trusted suppliers, and some products ship directly from their warehouses outside the United States. If you order multiple items, they may arrive in separate packages on different days, at no extra cost to you.

Duties and import fees
Our prices include any applicable import duties and fees, so you won’t be asked to pay anything when your package is delivered. If a carrier ever asks you to pay import charges on one of our orders, please don’t pay them. Contact us first and we’ll take care of it.

Order tracking
Once your order ships, we’ll email you a tracking number. Please allow 24–72 hours for tracking information to update. International shipments may show limited tracking updates until they arrive in the United States.

Delays, lost, or damaged packages
If your order hasn’t arrived within 20 business days of shipping, email us at eduardosanchez.eeos@gmail.com with your order number and we’ll investigate with the carrier. If your package is confirmed lost or arrives damaged, we’ll send you a free replacement or a full refund, whichever you prefer.

If tracking shows your package as delivered but you can’t find it, please check with neighbors and your local post office, then contact us within 7 days and we’ll help.

Shipping address
Please double-check your shipping address before completing your order. If you notice a mistake, email us as soon as possible. If your order hasn’t shipped yet, we’ll update it. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us because of an incorrect address or failed delivery attempts, we can reship it (reshipping costs may apply) or issue a refund.

Questions
For any questions about your shipment, email us at eduardosanchez.eeos@gmail.com.